Troubleshooting
Having trouble with your forms? Here are solutions to common issues.
Check your embed code
Ensure your form has the correct action URL and method:
<form action="https://api.formbeam.io/f/{form-slug}" method="POST">
Verify domain permissions
Make sure your domain is listed in the form's allowed domains settings.
Check usage limits
Forms may be rate-limited when you exceed your monthly plan limit. Check your usage in the billing section and upgrade if needed.
Check spam folder
Email notifications may end up in your spam or junk folder.
Verify email settings
Ensure the primary email address is correctly configured in your form settings.
Check submission status
Emails are only sent for successfully processed submissions. Check your dashboard for failed submissions.
Form enctype
File uploads require the correct form encoding:
<form enctype="multipart/form-data">
File size limits
Check that files are under 10MB each and total submission under 50MB.
File type restrictions
Only common file types are supported (see File Uploads docs).
CSS conflicts
Your website's CSS may be affecting the form styling. Try adding custom CSS classes or wrapping the form.
Responsive design
Ensure your form container has appropriate width settings for mobile devices.
Submission frequency
Our rate limiting and spam protection may trigger on rapid or suspicious submissions. If you're testing, wait between submissions.
Account verification
Make sure you've verified your email address after signing up.
Browser issues
Try clearing your browser cache or using an incognito window.
Session expired
Log out and sign in again if your session has expired.
What happens after submission
Successful submissions redirect to a branded success page with a countdown. You can customize the redirect URL using the redirect query parameter.
Custom redirect
Set a redirect query parameter or use the referer header for automatic redirect after the success page.
What happens to spam
Honeypot or invalid submissions are marked as spam in the dashboard but do not trigger email notifications.
Usage tracking
Spam submissions do not count toward your monthly usage.
If none of these solutions resolve your issue, please reach out to our support team. Include as much detail as possible about the problem you're experiencing.